Department of Tourism 
Terms & Conditions/guidelines for grading of Guest Houses.
- Objectives: - This scheme is designed to accord status to the registered guest houses which are maintaining high standards. Grading will be given only to those guest houses who are following the prescribed guidelines and have undergone a procedure of inspection and evaluation.
- Coverage, Procedure and Application Form: - This scheme will be on purely voluntary basis. Only those guest houses which have valid license/registration from Local bodies/Police/Fire Department shall be covered under this scheme.
The interested guest house owner may apply for grading in the prescribed application form. They should enclose DD/Pay order as per the followingscale, with the application as application fee (non-refundable). The DD/Pay Order should be made in favour of Principal Secretary, Tourism Department, Govt. of NCT of Delhi.
| Categories | Amount to be deposited |
|---|---|
| Standard Category | Rs. 4,000/- |
| Premier Category | Rs. 6,000/- |
| Luxury Category | Rs. 10,000/- |
- The categories of Guest Houses will be graded on the basis of criteria detailed in check list. The approval will be valid for a period of 5 years. Complete and duly filled application forms for renewal shall have to submitted in the Department at least three months before the expiry of the current approval, application fee @50% of the regular fee would be charged and the renewal in such cases shall be effective from the next day of the date of expiry, i.e. continuity will be maintained. In case of all other applications, whether for fresh approval or renewal not submitted within stipulated period, full application fee would be charged and grading shall be granted w.e.f. the date on which Competent Authority, i.e., Pr. Secretary (Tourism), accepts the recommendation of the Committee. Incomplete applications will not be accepted by the Department.
3. A team comprising of following officers/ members is constituted to inspect the guest house for the grant of grading.
- Special/Joint Secretary (Tourism), GNCTD or his nominee.
Chairman - President IATO or his representative.
President, Guest Houses Owner Association or his representative of the concerned area.
Representative of Principal, DIHM&CT/DITTM/IHM Pusa.
Regional Director, India Tourism or his representative.
4. Applications of approval would be finalized within three months of the application received in the Tourism Department.
- The Guest House will be expected to maintain required standards at all times. The Classification Committee inspect a Guest House at any time without previous notice.
- The Guest Houses owner must be able to convince the Committee that they are taking sufficient steps that they will follow Eco-friendly measures.
- Any changes in the plans or management of the Guest House should be informed to the Tourism Department, Govt. of NCT of Delhi within 30 days, of such change, otherwise the approval will be withdrawn/terminated in case reply to the show cause notice issued by the Department is not found to the satisfaction of Principal Secretary(Tourism), Govt. of NCT of Delhi.
- The deficiencies, if any, pointed out by the Inspection Committee must be complied with/rectified within the stipulated time, failure to do so will result in rejection of the application.
- In case of any dissatisfaction with the decision of the Inspection Committee, the Guest Houses owner may appeal to the Principal Secretary (Tourism), Govt. of NCT of Delhi for review and reconsideration within 30 days of receiving the communication from the Department in this regard. The decision given by the Principal Secretary (Tourism) will be final.
- The Principal Secretary, Tourism Department, Govt. of NCT of Delhi reserves the right to modify the guidelines/terms and conditions from time to time.
Criteria for grading of guest houses in Delhi Check list (please tick at the certification column indicated at 4 below).
| S.No. | Facilities | Grading for Categories | Certifica-tion of the establishment regarding the facilities Yes/No | Observ-ations of the Classification Committee |
|---|---|---|---|---|
| 1 | 2 | 3 | 4 | 5 |
| Standard | Premier | Luxury | ||
| 1 (a) (b) |
Guest Rooms Rooms with air-conditioned /heating facilities.Clean Change of bed & bath linen between check ins |
25% of the total rooms in the guest house M |
25-50% of the total rooms in the guest house
M |
More than 50% of the total rooms in the guest house M (daily) |
| 2 | Sufficient lighting wardrobe, shelves, opaque curtains or screening at all windows. | M | M | M |
| 3 (a) (b) (c) (d) (e) |
Bathrooms Good quality toiletries Bath cubicle/shower cabin 24 hours hot and cold running water Hair dryer Cloth hook in each bath/shower room |
At least 50% of the rooms to have attached bathroom M M D D M |
Attached with room M M M D M |
Attached with room M M M M M |
| 4 | Reception facility with Telephone. | M | M with internet facilities |
M with Wi-fi facilities |
| 5 | Refrigerator | M at reception |
M in each room |
M in each room |
| 6 | Garbage disposal system. | M | M | M |
| 7 | Clean and hygienic pantry. | M | M | M |
| 8 | Security arrangements. Verification |
Hand Metal Detector M |
Hand Metal Detector With CCTV M |
Hand Metal Detector with CCTV & Web Camera M |
| 9 | Safe keeping facilities. | at reception | in each room | in each room |
| 10 | Fire and emergency procedure. | M | M | M |
| 11 | 24 hour water availability. | M | M | M |
| 12 | Facility for adequate parking space. | D | M | M |
| 13 | Pest Control treatment | At least once a month | At least twice a month | At lest twice a month |
| 14 | Registration with local authorities like Police, Municipality/Fire Authorities. | M | M | M |
| 15 | Qualified Staff i.e. two years experience or one year certificate course from the Catering/Hotel Management Institute. | 10% | 11-15% | more than 15% |
| 16 | R.O. System | M | M | M |
| 17 | Dish Washing | two sink system in pantry | three sink system | three sink system |
| 18 | Coffee, Tea or Cold Drinks dispensers. | M available in pantry |
M available in each room |
M available in each room |
| 19 | Credit Card facilities. | D | M | M |
| 20 | Tie up with travel agents. | M | M | M with travel counter at reception |
| 21 | Tie up with nearby Hospital or doctor on call | M | M | M |
| 22 | Power back up | M | M | Full power backup for entire premises/ rooms |
| 23 | Valet (Parking) service to be available | D | D | M |
| 24 | Dry cleaning/laundry (In house or out sourced) | D | D | M |
Note:- *Mstands for Mandatory. **Dstands for Desirable